#ELYANA TAX PREPARER TUCSON SOFTWARE#
the software you’ll use to conduct video calls with customers.Yes, there will be thorough training on every aspect of the role, including: a backdrop (material that will serve as the background behind you during video calls).a video camera that you use for your video calls with customers.In addition to the all-in-one laptop, we’ll provide: For this role, it’s common for tax experts to set up a home office or an area with a desk and chair where they can handle calls. You will need a dedicated high-speed internet connection. What equipment do I need for this position?Īs a credentialed tax expert, you will be receiving an Intuit laptop, preloaded with all of the tools and systems you will need to help customers.Every day, you’ll work together with other tax experts to solve customers’ problems and maybe grow your own expertise. Though you’ll be working various tax preparer jobs from home, you’ll never be on your own. Most of our credentialed tax experts work at home in an area where they can handle calls privately. This is an Intuit work-from-home position where you work virtually, so you can choose the best location that suits you. Before you take any calls, we walk you through detailed training for your role. During a typical call, a customer is signed into TurboTax, hears you through the phone, and sees you in a video (or SmartLook) window on their screen. You'll be talking to them through audio and video technology. How will I be communicating with customers?.You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to take control of their finances. In some cases you may prepare their return, sign, and file their taxes. For example, many of our customers need help with reporting deductions, rental properties, etc., and you’ll be the tax expert they turn to for advice and reassurance.
You’ll be helping our customers do their own taxes by providing expert guidance, tax explanations, and advice so they can file confidently with TurboTax. What kind of support will I be providing customers?.
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